Politique de remboursement

Returns and refunds

Orders delivered to customers in the European Union

If you are a consumer in the EU, you may withdraw from an eligible order without giving a reason. You can notify us before delivery or within 14 days starting from delivery of the last item in your order. If the last day falls on a weekend or holiday, the request period extends to the next business day.

To start a withdrawal request, visit your customer account. After notifying us, please send the item back within 14 days, following the return instructions we provide. You are responsible for the direct cost of return shipping for a change-of-mind withdrawal.

We will refund eligible payments, including the cost of standard outbound delivery, within 14 days of receiving your withdrawal notice. We may wait until we receive the returned goods or proof that you sent them back, whichever comes first. Any extra amount paid for a delivery method more expensive than our standard option is not refunded.

An exemption applies only where applicable law allows it. Printing a standard BoldMio design after purchase does not, by itself, mean that the poster is personalized or exempt from withdrawal.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery. Include your order number, a description of the problem, and photos of the product, outer packaging, and internal protective packaging. Please keep the product and packaging while we review the issue. We will explain the available remedy and arrange return shipping where needed.

Orders outside the EU

For change-of-mind requests outside the EU, we do not accept returns or exchanges for posters printed after purchase, except where applicable law provides otherwise. The damaged, defective, or incorrect item process above still applies.